FAQs

To place an order, click the "add to bag" link next to a product and then click on the "go to checkout" link to begin the order process. The site will guide you through the necessary steps. If you need assistance with your order please contact our online call center at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays).

Shopping at valentine-beauty.com: an overview

Find your products. Use our search engine. For product information, click on the product page for reviews, ingredients and details about the range.

Add the product to your shopping bag. Select size or form as required and then click the "Add to bag" icon. A window will appear confirming the product has been added to your bag. You can then continue shopping and browsing the website. To view the contents of your shopping bag, click on "View Shopping bag." Please note that online purchases are limited to three pieces of any one product. If you wish to get more than three pieces, please contact our call center at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays).

View your shopping bag. You can access your shopping bag at any time by clicking the "shopping bag" icon at the top right of every page. You can modify quantities and add or delete items. When you are ready to purchase, click the “Go to checkout” button and read our Terms and Conditions carefully.

Place your order. Once your order has been submitted, a "Thank You" page will be displayed to confirm the reception of your order. An email confirmation and receipt will also be sent shortly after your order was submitted. If your order confirmation does not arrive within 24 hours of submission, please contact us by phone at 1 (800) 800 8000 (9:30am to 6:30pm EST Monday - Friday, except Holidays) or via the contact form.

All products at valentino-beauty.com are available for sale in the U.S.A. If an item is out of stock, you will not be able to add it to your shopping basket, but it may be available in a store near you. You can find your nearest stockists using our Store Locator.

If a product becomes unavailable after your order has been placed, we will notify you by email. We will only charge you for products you receive.

Samples

Don't forget your complimentary samples! During checkout you can choose up to five samples you would like packed with your order. Your samples will be automatically added to your shopping bag and you will see them listed along with your merchandise on the "Order Confirmation" page. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Products and gifts are not redeemable for cash. If you do not want any samples just click on " Continue to shipping" without choosing samples and go directly to your shipping information.

Due to the limited nature of free samples, we regret we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with merchandise purchases ONLY.

Promotion Codes

There is a specific alphanumeric code associated with each online promotion that you can use to redeem the promotion. There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). Please note e-Gift Cards are not considered merchandise and do not count towards the minimum purchase requirement. Enter the full code in the "promotion code" field in the "Order Summary "on the "Shopping bag" page or during the checkout process. You will see the promotion reflected in your shopping bag on the "Order confirmation" page. Promotion codes may be case sensitive. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.

Special Offers and Gifts

Special offers are available in the "Special Offers" section of the site, including box sets and special Internet offers. In the “Gifts” section you can choose form exclusive beauty sets and bundles. Please see terms and condition on special offers page more specific to the promotion. Valentino reserves the right to cancel an order(s) in the event of promotional misuse or suspicious activity. The customer will be contacted to advise if their order has been cancelled due to this reason.

With every merchandise order (except Sample Bar) at valentino-beauty.com, you have the opportunity to receive up to 5 free samples of your choice. You can view the selection of available samples during checkout. After you have selected up to 5 samples, your samples will be automatically added to your shopping bag. If your order is not completed during this visit, the samples will be removed from your shopping bag and may no longer be available. Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Substitutions will be made for out of stock samples. Only one of each sample can be added per order. These products and gifts are not redeemable for cash. If you do not wish to receive any sample, just click on “Continue to Shipping” at the bottom of the “Samples” list without choosing samples and go directly to checkout.

A contact phone number is required by most shipping carriers in the event of issues relating to your order. We will only use this information to respond to your requests and/or contact you, if necessary, about your order.

When placing an order you may enter a separate delivery address. The order will be delivered to the address indicated. The "My Account" area also offers an address book feature, allowing you to save different delivery addresses.

valentino-beauty.com delivers to all addresses and PO boxes within the contiguous 48 states (including MPOs and APOs). Limited overnight delivery options are available to some addresses in Alaska and Hawaii. Delivery to international addresses is currently not available.

Valentino ships all packages with UPS:

• Economy - FREE with any order in the US (Value: $5): UPS SurePost (6-8 business days). UPS SurePost does not deliver to commercial addresses
• Standard - $8.00: UPS Ground (3-5 business days)
• 2nd Day - $15.00: (UPS 2nd Day (Order by 12:30PM EST) – Note this shipping method can be called expressed sometimes.
• Overnight - $20.00: (UPS Overnight (Order by 12:30PM EST)

Free economy shipping on any order all year long!

We offer Free Economy Shipping on any order all year long.

Your order will be prepared by the logistics center located in Orangeburg, NY (United States), and then dispatched by UPS. Your order will reach you within 1 to 8 days.

An order can be delivered to one address only. If you require sending orders to multiple addresses you will need to place a separate order for each address.

To ensure that there are no mistakes with addresses and to check that our shipping company has all the correct details, we use a system that verifies your address using your postcode.When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 1 - 2 business days after placing the order online. The e-mail contains the details of your shipment as well as a tracking number to use the UPS website to track your order.

All orders shipping to a PO Box do not qualify for Economy, 2nd day and Overnight shipping. Orders using a PO Box address will be shipped through UPS Surepost.

The following shipping methods are available from Valentino.com:

• Economy shipping (6-8 Business Days):FREE (Value: $5)
We offer Free Economy shipping on any order all year long.
Orders are typically delivered within - 6– 8 business days for Economy service. Actual delivery time depends on shipping distance and may vary.
Delivery to some remote addresses may require up to 2 additional days.

• Standard shipping (3-5 Business Days): $8

• 2nd Day shipping (2 Business Days): $15
Orders are typically delivered by the end of the second business day after they are shipped.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 1 pm Eastern Standard Time. All other orders will be shipped in 1-2 business days from the day that credit approval and/or other verifications are completed, unless the same takes place after 1 pm Eastern Standard Time, in which case the order will be shipped on the following business day.
Some locations in Alaska, Hawaii, and remote areas may require additional transit time.

• Overnight (1 Business Day): $20
Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.
Available for shipments to addresses within the 50 contiguous states and to limited addresses in Alaska and Hawaii.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30 pm Eastern Standard Time/9:30 am Pacific Standard Time.
All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30 pm Eastern Standard Time/9:30 am Pacific Standard Time., in which case the order will be shipped on the following business day.
Free shipping on any order all year long!
Orders placed on Valentino.com can only be delivered to addresses within the 50 United States. Sorry, we currently cannot deliver to territories, military addresses or international destinations. For Alaska and Hawaii, please contact our customer service center about delivery options. Please call 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays). Orders are prepared and delivered on business days (Monday-Friday, excluding bank holidays). Shipping fees are not eligible toward rewards programs or promotions.

When you place an order at valentino-beauty.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Your bank details are SSL encrypted and will never be kept or stored on the website without your consent.

If payment is declined, please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. If you encounter any further difficulties or have any additional questions, please contact us at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays) to verify your information so that we can prepare your order. Alternatively, you may also contact us via email at [email protected].

Your credit card will be charged only when your order is shipped. You may see a temporary authorization on your account; this is replaced by the actual charge upon shipment.

The following methods are accepted for payment:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:
For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

For any technical difficulties you are experiencing with our website, please contact our online call center at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays).

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 800-800-8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays) to verify your information so that we can prepare your order. Alternatively, you may also contact us via email at [email protected].

Once you click the "Submit order” button your order is submitted for processing. We try and fulfill orders within 1-2 business days.

Your order number is in the confirmation email, in the My Account area in the section Order History and in the printed documents accompanying your shipment.

Once you have confirmed your order on our site, you will receive two emails. The first confirms your order has been received; this is also your receipt. The second email is sent as soon as your order has been picked up by the shipping carrier. It contains detailed shipping information and the tracking number for your order. You can check the status of your delivery by clicking on the “Tracking code” link. If you are registered you can also track the status of your order from your own personal area in "My Orders" section.

You will receive a confirmation email from Valentino after your order is received. If you do not receive this email within 24 hours please call us at 1 (800) 800 8000 (9:30am to 6:30pm EST, except Holidays).
You will receive an e-mail when your order is shipped, containing tracking information for your package. If you have a Valentino registration, you can track the status of your order from your own personal area by clicking on “My orders” on the “My account” section. You'll be then able to check all your previous orders.
If you wish to cancel or change your order before it has been shipped, please call us at 1 (800) 800 8000 (9:30am to 6:30pm EST Monday - Friday, except Holidays). An order cancellation e-mail will then be sent to you. Your credit card will not be charged.
Please note that as we generally dispatch orders within 1-2 days therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Return Policy.

Orders are prepared almost immediately once they are submitted. Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance, you would have to return your order once received in accordance with our Returns Policy.

Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact us at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays) to verify your information so that we can check your order. Alternatively, you may also contact us via email at [email protected].

We are happy to rectify any errors. Please contact us at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday (except Holidays) to verify your information so that we can check your order and we will be happy to assist you. Alternatively, you may also contact us via email anytime at [email protected].

Valentino welcomes returns within 30 days of the original ship date. Please fill out the return form and follow the instructions under "How do I make a return or exchange?" below.

We welcome the return of products purchased on valentino-beauty.com within 30 days of the original ship date.

To make a return, please complete the return form, affix the return label and sent the box back to use with a carrier of your choice.

If an item arrives damaged or does not work properly, please contact us at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday EST (except Holidays) to verify your information and we will be happy to assist you. Alternatively, you may also contact us via email at anytime [email protected].

A refund will be issued to the credit or debit card used to place the initial order. You will be refunded the cost of the returned product(s) when the return is received and processed. Please refer to our Return policy for additional information.

Returns take 1 to 2 weeks to process in full. Please be patient. If you have pressing concerns or are past the expected time period please contact us at 1 (800) 800 8000 from 9:30am to 6:30pm EST Monday - Friday EST (except Holidays) to verify your information and we will be happy to assist you. Alternatively, you may also contact us via email anytime at [email protected].

We wish to ensure your complete satisfaction every time you shop at valentino-beauty.com. We will gladly accept the return of any unused item purchased on valentino-beauty.com within 30 days of purchase. We cannot accept items that have been opened unless the product is damaged or defective. If you receive a damaged, defective or incorrect item, please contact us immediately for assistance at 1 (877) 843 7968 (9:30am to 6:30pm EST Monday - Friday EST, except Holidays).

• Item(s) must be returned to us, unopened and in original packaging, with all accessories, within 30 days of the shipping date.
• Returned packages must be returned prepaid. Please note we are unable to accept C.O.D. deliveries.
• Refunds are made to the original form of payment, with the exception of e Gift Cards, in which case a new electronic Gift Card will be emailed to the original recipient.
• E Gift Cards cannot be refunded or returned for credit.
• If the returned item is part of a Set, all products in the Set must be returned.
• Please be careful and check the message of your engraved bottle (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.

• Valentino
• 15 XXX Drive
• Orangeburg, NY 10962

If the return form is not available, please include your name, email address, order number and item number along with the reason for return.

If you have any questions regarding a return order, please do not hesitate to call us at 1 (800) 800 8000 or email us at customers[email protected], and we will be happy to assist you.

• 1.On the return form, please print the product item number, description, quantity and reason for each product returned.
• 2.Carefully pack your return in the original package with the completed Return Form to prevent damage during transit and ensure the quickest processing.
• 3.Affix the return label and send the box back to us with a carrier of your choice (we suggest registered email).
• 4.If a return label is not available, please address your package to:
  • Valentino
  • 15 XXX Drive
  • Orangeburg, NY 10962

You will find the newest Valentino products at valentino-beauty.com: fragrances, refillable and engraving products, limited editions, bath & bodies products, candles, gifts & sets, e-Gift cards, special offers and more. We do our utmost to ensure all our products are available, but Items do occasionally go out of stock temporarily. You can also find Valentino products at department stores. Click here to visit our Store Locator. You'll be able to refine your search using your browser's location features or enter an address.

All Valentino perfumes, ancillaries and accessories are initially inspired by the creator himself. He provides the creative impulse, then follows up on each project, giving each creation his easily recognizable style and absolute desire for perfection.

They all contain a concentrate of perfume, with alcohol and water. The different terms correspond to the quantity of perfume in the concentrate as a percentage, as follows: 16% to 25% for "Parfum"; 11 to 15% for an "Eau de Parfum"; 6% to 10% for an "Eau de Toilette"; and 3% to 4% for an "Eau de Cologne".

Valentino Cologne is a universal fragrance that can be used by both men and women. It is inspired from the original colognes dating to the 14th century, which were known for their miraculous virtues.

The raw materials used in the composition of Valentino Cologne play an essential role in the olfactory durability of this creation. Its concentration (10 degrees as opposed to the traditional 5 degrees in a classic Eau de Cologne) also adds to its exceptional presence. The result is a persistent accord, a harmonious balance between freshness and energy, as well as a sensation of cleanliness and sensuality.

There are many ways to help you determine whether your product is genuine. This page on the VALENTINO website shows you a number of ways you can see whether a product is authentic or not. But the best way to ensure you only receive genuine Valentino products is to:
Shop online at valentino-beauty.com
Purchase at one our authorized retailers. Click here to visit our Store Locator and find your closest retailer.

Our laboratories conduct no tests on animals. Our products are tested, under dermatological supervision, only on human volunteers.

Valentino Parfums offers a unique service which allows you to personalize your favorite fragrance bottles and keep them forever! Perfume bottles are engraved by machine. We do not offer color engraving. All engravings are frosted only.

Your bottle will be engraved in the Univers font. You can use both upper case and lower case letters as well as numbers and punctuation. You can also personalize your engraved perfume with one or several pictograms from the choices offered. Unfortunately, we cannot engrave any personal pictogram.

The number of characters you can engrave depends on the fragrance you want to personalize. It varies between 13 and 45 characters.

Please note each pictogram is equivalent to two characters.

Please allow at least one extra day for processing. Please note that in busy periods engraving can delay processing by up to two days.

Engraving is free with the purchase of any Valentino engravable bottle. Engraved bottles cannot be returned, exchanged or refunded.

Please check your message (spelling and icons) carefully before adding the product to your shopping bag and processing payment. Engraved bottles cannot be returned, exchanged or refunded.

Please click on this link to access the 'engraving' page for the list of bottles which can be engraved. Fragrances can be engraved only at the time of purchase at www.valentino-beauty.com. Unfortunately, we cannot engrave a previously purchased bottle, even if it was purchased from our website.

For additional assistance with engraving, please call our customer service at 1 (800) 800 8000 (9:30am to 6:30pm EST Monday - Friday EST, except Holidays) or via the contact form.

The information you supply is strictly confidential. It will only be used internally by Valentino for deliveries or customer service. Your credit card details are SSL-encrypted and will never be stored online or accessed without your permission.

Almost all Valentino products are available for purchase on valentino-beauty.com. We do our utmost to ensure all our products are available, but Items do occasionally go out of stock temporarily. Our Store Locator allows you to find one of our authorized retailers.

The advantages of shopping online at valentinousa.com include exclusive products, our engraving service, the possibility to buy discontinued items, our 30 days return guarantee, free consumer service, and of course the five free samples you can choose with each order.

You need an account to create a wish list. To add any product(s) to your wish list, just click the "Add to wish list" icon in the relevant product page You will be brought to your wish list, where the item will be added. You can choose to configure a public or private wish list. You may share the list by e-mail with family and friends, or you can choose to keep it to yourself in your account.

You can subscribe to the Valentino newsletter either by clicking on the "newsletter" link at the top of a website page or by entering your email address in the field in the newsletter zone at the bottom of our web pages. You can also subscribe while creating an account.

You may choose whether or not you would like to receive emails from us. You may change your preferences with respect to email at any time by clicking the "unsubscribe" link at the bottom of every email you receive from us or by updating your personal data in the My Account section.

The manufacturing of our perfumes is controlled by the quality criteria of the Haute Parfumerie Française. These are extremely strict controls of the raw materials, the fragrance itself, and the packaging.

You can send us your comments by contacting Valentino Consumer Relations via email at valentinoContact@cvalentino.

Please check our Privacy Policy.

If you still can’t find the answer to your question, you can email us for assistance at [email protected]. All messages are read by live operators.

Signing up is fast and easy. Simply click the register link in the Sign In/Register area, at the top right of the website, enter your personal details and click "Create an account". Click here to create an account.

Register at My Account for access to the following benefits:

• Offers: exclusive samples, private sales, products and promotions.
• Ease of use: save your personal information, and access your order history, recently viewed products to speed the re-order process.
• Favorites: save a wish list of your favorite products for easy access.
• To register, click "Sign In/Register" on the top right of our website.

You will also be given the option to register when placing an order.

All of the information you supply is strictly confidential. It will only be used by Vaentino to make a delivery or to improve our service to you. It will never be shared or sold.

You can place an order without creating an account. Our registered users can track orders, review their order history and make orders without having to re-enter their details. This saves time every time you place an order.

You can request a new password at the "Sign In" section of the website. Click on the "forgotten password" link, enter your email address and confirm your request. Your new password will be emailed to you. Click here if you forgot your password.

You can change your password within the "My Account" area in "My Profile". Just click on "Change my password", enter your current password and your new one, and click on "Save changes".

You can change your personal data within the "My Account" area in the "My profile" section. Click here to update your profile.